RETURN POLICY JOMSHOPI - Make Your Life Easier
All products for return or exchange must bring it back to the store where you originally purchased from and identified to the cashier and our staff will be able to provide you with assistance.
Exchange of faulty goods
• With a valid receipt (7 days from the date of purchase or delivery)
• Exchange should be performed at the original store of purchase
• Customers must exchange for products of the same value or higher
• There is no refund of cash or credit card but only exchanges for other products are allowed
• All returned goods must be unused, in original packaging condition. If the goods have been used or damaged by the customer, there will not be any exchange.
• Any free gifts, vouchers or accessories associated with the purchase must also be returned at the same time
• Receipts must be valid (7 days from the date of purchase or delivery)
You will NOT be able to apply for a return or refund for the change of mind reason.
Our staff will be able to advise you whether an exchange, repair or replacement is available.
Please contact us at firstname.lastname@example.org or 012-8172663 if you have any questions or doubts.